Delivery:
1. Where is my order?
Please go to this link and select the package you want to track.
2. Wich Shipping methods are available?
At FLK, we offer standard and express international shipping services. At this point, we can deliver to:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
3. What about customs?
Each country works differently. Depending on where you are ordering from, customs costs can be applied.
Order Information:
1. Didn’t receive a confirmation e-mail
Check your email spam box. If you still can't find it, please send us your name and e-mail address associated with the purchase.
2. Cancel my order
To proceed with the cancellation, you need to:
. Go to your profile
. Select your purchase
. Select “cancel purchase”
Once we confirm the cancellation, we’ll process the refund (if applicable) in accordance with our returns policy.
3. My order never arrived
We recommend contacting the carrier directly to see if there was an attempted delivery or if the order is being held at a specific location.
4. Something is wrong with my order
To help us resolve the situation in the best possible way, talk directly with us. Send an email to sales@footballlegendskits.com
Return and Refunds:
1. How do I return a product?
You have 28 days from the date you receive your order to return it for a refund.
All returns are subject to our original condition and Fair Use policies – check out our Returns Policy.
Once we've processed your return, your refund may take up to 10 working days to reach your account (this depends on your bank or payment provider) – to read more about how refunds work, check our Refund Policy
All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g., tags have been removed, or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return.
2. Help me packing your return
Your label will be emailed to you - simply print it out and attach it to the front of your parcel. It's worth checking your junk and spam if you're having trouble finding it. In some cases, a QR code return is available instead - you'll see if that is an option when choosing your drop-off point. If you select the QR code return option, we'll email you the QR code instead - don't forget to bring it to the drop-off point together with the parcel.
Please make sure all the items you’ve selected to return fit in one parcel.
Please make sure your parcel doesn't exceed your chosen carrier’s size limits (otherwise the carrier may not be able to accept it).
Make sure to keep your proof of postage as we may need to have a look at it later. If your local postal service doesn't offer proof of postage and you've created your returns label online, you can track your return using the tracking number generated by our returns portal.
3. Can I have a refund?
If you returned your order using a trackable returns method, you’ll be able to follow the progress of your parcel.
After your return is received and processed at our warehouse, it may take up to 10 working days for your refund to reach your account depending on your bank/card issuer.
Products and stocks:
1. I want an item that is not on the website (Wishlist)
Welcome to your Wishlist, a special space where you can tell us your favorite kit and wait for us to find it for you! If something you’ve added is currently unavailable, don’t worry! We’re constantly restocking and updating our collections.
Simply keep an eye on this page, and we’ll make sure to notify you when your desired piece is back. In the meantime, feel free to explore and add more items to keep your wishlist full of possibilities!
Payment information:
1. Payment methods
You can get your favorite kit with any of these payment methods.
Here you have some:
Google Pay
Apple Pay
PayPal
VISA
Mastercard
American Express
Klarna
2. I need my purchase’s invoice
To issue the invoice for your order, talk directly to us in the chat so we can send it to your e-mail address as soon as possible.
3. Problem with the payment
To help resolve the situation, we recommend checking if the card details are correct, if there’s sufficient balance, or trying another payment method if available.
If the problem persists, please talk with us by the chat or send us an email to sales@footballlegendskits.com